![](https://corelearn.wpenginepowered.com/wp-content/uploads/2024/03/OLLA-Support-Center.png)
![](https://corelearn.wpenginepowered.com/wp-content/uploads/2024/03/OLLA-Support-Center.png)
Thank you for joining the Online Language & Literacy Academy (OL&LA) community.
We are honored you’ve partnered with us to provide structured literacy instruction to all students, including those with diverse language backgrounds like Multilingual Learners, English variety speakers, and students with dyslexia. The OL&LA team is here to support you every step of the way.
Meet the OL&LA Team
To ensure you have the best OL&LA experience, we’ve assembled an entire team just for you. If you need any assistance, please reach out.
Denna Muller
Program Operations Manager
Denna manages all the logistics of the OL&LA course. Reach out to Denna regarding:
- Rostering
- Materials shipping information
-
Confirmation or scheduling of OL&LA course and Live Session dates
Finee’ Taylor
Facilitator Operations Manager
Finee’ supports the facilitation process by managing, assigning, and training course facilitators. Reach out to Finee’ regarding:
- Course facilitation and facilitators
-
Live Session content questions
Breanna Guzman
Director, CORE Digital Content
Breanna manages facilitators and oversees the alignment of course content, objectives, and expectations. Reach out to Breanna regarding:
- Course content questions, concerns, or suggestions
- The Learning Management System user experience
Erin Johnson
CORE Digital Products Director
Erin is responsible for overseeing OL&LA sales. Reach out to Erin regarding:
- Purchase orders and payments
- Additional OL&LA purchases
-
Invoices
Frequently Asked Questions
Enrollment in OL&LA is confirmed once CORE Learning receives a purchase order or payment. An OL&LA Implementation team member will contact the designated account contact via email within 7 business days to confirm the shipping address for course materials and to share the course rostering process and timeline.
Course materials for participants are shipped approximately two weeks prior to the course start date. Please order additional books in our bookstore.
3 one-hour virtual Live Sessions are held after Modules 3, 6, and 9 in CORE-facilitated OL&LA district/school cohorts. If you did not schedule Live Session dates with your sales consultant, an OL&LA Implementation team member will assist you once registration is confirmed.
Each participant will receive a Welcome email with login credentials approximately 3-7 business days before the first day of the course. Participants have access to the OL&LA platform for one year from the first day of the course.
If you have not received a registration email or are having technical difficulties activating your account, please email support@onelearningcommunity.com for assistance.
Click the “Contact Us” button on the bottom right-hand corner of the OL&LA course page for technical assistance during the course.
OL&LA invoices are issued biweekly. To request an additional copy of your invoice, please email coredigital@corelearn.com.